Questions and answers

Only guests aged 18 or over. Before you can request a cruise + casino ticket, the website asks whether you are 18 or older; if you answer no, no casino ticket can be requested. On board, every guest shows valid photo ID at the casino door every evening. Guests under 18 travel on the cruise ticket and cannot enter the casino. If your age cannot be proved, or you are refused entry to the casino, the casino fee is refunded in full within 5 working days. See the casino page.

No. Casino access is sold only with the cruise + casino ticket before the voyage, and there are 150 casino tickets per voyage. Up to 100 guests can be in the casino at one time.

Your cabin for the whole voyage, meals according to the programme, port fees, and the classes and shows on board. Not included: shore excursions, extra transfers, tips, alcohol, Wi-Fi, travel insurance and visas.

No. Optional day trips, such as Florence from Livorno and Rome from Civitavecchia, are not part of the ticket price. Your manager confirms which trips are available and their prices before you sail. See the route.

Not on this website. After a manager has confirmed your booking, you pay by bank card (Visa, Mastercard) or bank transfer; in some cases PayPal, Apple Pay or Google Pay. There are two options. Option A: the full price within 3 working days after booking. Option B: a 30% deposit when you book, and the balance 30 days before departure. If you book less than 30 days before departure, only option A is available.

Yes. If you cancel more than 60 days before departure, you get a full refund minus a 5% administration fee. Between 30 and 60 days before departure, 30% of the price is retained. Less than 30 days before departure, 70% to 100% is retained. A ticket request sent through this website costs nothing and commits you to nothing. Full rules: booking terms.

Every passenger needs a valid passport that expires no earlier than six months after the return date. You arrange visas, entry permits and any other documents yourself, and we are not liable if entry is refused because a document is missing. Check the current entry requirements on the official websites of the consulates of the countries on the route no later than 30 days before departure.

After you send a ticket request, a manager contacts you by phone or email to confirm your details. Managers work 09:00–17:30 Irish time (GMT in winter, IST in summer). You can also write to [email protected] or call +353 1 678 9012.

The form is in demo mode at the moment: it checks your entries and shows a confirmation, but it does not send your details anywhere. Please email or call a manager (see contact) until the form is connected.

Read our responsible gaming page. It lists free, confidential helplines.